Return policy
· Exchange and Cancellation Policy
We at Kabir Collection follow very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.
Please ask for as many questions as you wish to before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply reach out to us on Calls, Email, Instagram or Whatsapp. We are just a message away and our team is very happy to help you in making your decision.
When Exchange is not accepted?
1. Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.
2. Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
3. 5-10% Color difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
4. We have made every effort to display the colours of our products that appear on shopkabir.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
5. Exchange/Return not accepted if the product is washed and worn.
6. Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non-exchangeable.
Exchange Due to Size Issues
Please refer to size chart mentioned on each product page before confirming your order. In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please raise an email on kabircollection6@gmail.com mentioning order number and the details mentioning the issue you are facing within 3 days once you receive your order. Our team will be assisting everyone on case to case basis.
Kindly take a note we can not assure you of offering the exchange as it depends upon availability of your size in your design at that time. Additionally, it will involve INR 200 additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order.
Return: We humbly don’t take returns on items sold once.
Exchange Due to Damaged Products
It’s extremely unlikely for you to receive damaged / defective or incorrect product, as we have our QC team carefully checking all outfits before dispatching them. However, in rare scenario if you face such issues, we would be happy to assist you with the exchange of the same.
Please send us an email on kabircollection6@gmail.com with details of the issues you are facing along with order opening video for verification purpose along with product images within 7 days once you receive your order. All returns will be subject to our verification. Once your return request is received and verified – we will notify you of the approval or rejection (along with valid justification). Once it’s approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way if available. In case it’s not available we would provide you a store credit of the same amount. Validity of credit voucher issued will be of 30 days.